Reference

What You Agree to When You Use bd4

Using bd4 means you accept the terms set out on this page. Access to our platform depends on your local law and eligible regions in Bangladesh — read these conditions before you open an account or make a deposit via bKash, Nagad, or Rocket.

Account EligibilityJurisdiction RulesPayment ConditionsData HandlingPolicy Updates

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Terms That Govern Your Account

bd4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with bd4 is personal and non-transferable. You must be of eligible age under Bangladesh law to register and use the platform. We do not accept accounts opened on behalf of another person, and any attempt to do so results in immediate suspension. Deposits made

1
through bKash, Nagad, or Rocket are processed under the payment terms shown at the cashier — the amount you send is the amount credited, with no hidden deductions on our end. Withdrawals follow a verification step: we confirm the wallet used for deposit matches the wallet
2
receiving the payout, which protects your account from unauthorised transfers. If your account shows activity inconsistent with our terms — multiple registrations, misuse of wallet credentials, or access from a restricted region — we reserve the right to suspend access and hold funds pending review. All
3
disputes are handled through our support channel first; escalation paths are available if a resolution is not reached within a reasonable period. We update these terms when our operating conditions change, and we notify you via the contact method on your account. Continued use after a
4
policy update means you accept the revised terms. Availability of all services depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Account Security and Data Practices

We hold your account data under strict access controls. Only the team members who need it to process your transactions or resolve a dispute can view your records. Here is how we manage the key areas.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. You can request a summary of what we hold by contacting support with your registered wallet number.

Cookie Use

Our site uses functional cookies to keep your session active and preference cookies to remember your language and cashier settings. No third-party advertising cookies are placed without your consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered wallet, email address, or contact number, submit a request through the Help Centre. We verify your identity before making any changes to protect your account.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles these directly. Reach us through the channels below — include your registered wallet number so we can locate your account without delay.

Common Questions About Our Terms

These are the questions we hear most often about account rules, data, and legal conditions on bd4.

You must meet the eligible age requirement under Bangladesh law and access the platform from a supported region. We verify eligibility during registration and reserve the right to close accounts that do not meet these conditions.

Accounts opened from regions where access is not permitted under local law will be suspended. Any pending balance is reviewed and returned to the originating wallet — bKash, Nagad, or Rocket — after verification.

Contact support through the Help Centre or email, include your registered wallet number, and specify what data you need. We process data requests within a reasonable timeframe and send the summary to your registered contact.

We update terms when operating conditions require it and notify you via your registered contact method. Continuing to use the platform after an update means you accept the revised conditions.

Contact support immediately through live chat or email. We will place a temporary hold on your account, review the login history, and walk you through the steps to secure access before lifting the hold.

Raise the dispute through support first, referencing the transaction date and the wallet used — bKash, Nagad, or Rocket. We review the payment record and respond with a resolution or a request for further verification.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appbd4 App AccountRegister

What You Agree to When You Use bd4

Account Security and Data Practices

Data Retention

Cookie Use

Account Security

Requesting Changes

How to Reach Us on Legal Matters

Common Questions About Our Terms

01 Who can open an account on bd4?

02 What happens if I register from a restricted region?

03 How do I request a copy of my account data?

04 Can bd4 change these terms without notice?

05 What should I do if I think my account was accessed without my permission?

06 How does bd4 handle disputes over transactions?

Legal

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