Reference

What You Agree To When You Use bd4

These terms set out the rules for your bd4 account — how it works, what we expect from you, and what you can expect from us.

Account holders onlyBangladesh-eligible regionsbKash, Nagad, Rocket acceptedMobile and desktop accessSubject to local law
bd4 What You Agree To When You Use bd4
HOW WE HANDLE ACCOUNTS

Security, Data and Your Account Rights

We take account security seriously. Your login is protected by OTP verification — every new device session triggers a one-time code sent to your registered mobile number, so unauthorised access is caught before it starts. For any data we hold about you, you have the right to request a summary, ask for corrections, or close your account and request deletion of non-essential records. Submit those requests through the email channel with your account ID in the subject line.

OTP Device Verification

Every login from an unrecognised device requires a one-time code to your registered number. This applies whether you access on mobile or desktop — no exceptions.

Transaction Records

We retain wallet transaction records — bKash, Nagad, Rocket — for the period required under applicable financial regulations. You can request a statement from support at any time.

Data Access Requests

You may request a copy of the personal data we hold on your account. Requests are processed within the timeframe your local data rules require — usually within 30 days.

Account Closure

You can close your account at any time by contacting support. Withdraw your balance first — funds remaining at the point of closure follow our unclaimed balance procedure outlined in the full terms.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Questions about these terms — eligibility, account status, or a specific clause — come through our support channels. We aim to respond to account-related queries within one business day. If your query involves a transaction through bKash, Nagad, or Rocket, have your wallet reference number ready so we can trace it faster.

Live Chat Open the chat widget from your account dashboard. Available for account and terms queries during support hours — the fastest path for most questions.
Email Support Write to our support address from your registered email. Include your account ID and the specific clause or transaction you are asking about for a quicker response.
Help Centre Our help section covers common terms questions — account limits, wallet linking, and eligibility conditions. Check there first before raising a ticket.

Common Questions About bd4 Terms

These are the questions we get most often about account terms, eligibility, and how the rules apply to your wallet and gameplay.

You must be of legal age and in an eligible region where bd4 operates under local law. Access is not extended to jurisdictions where online gaming is prohibited. Check your local rules before registering.

No. One account per person is the rule. If we detect duplicate accounts, both may be suspended and any balance held pending a review. Contact support before opening a second account if you have lost access to your first.

We post the updated terms here with an effective date. Continuing to use your account after that date means you accept the changes. If you disagree, withdraw your balance and close the account before the date.

Go to the wallet section in your account dashboard, select your preferred method, enter your registered wallet number, and confirm with your PIN through the provider's own verification step. The link is active once confirmed.

Yes, subject to any pending verification on your account. Withdrawals go back to the wallet method you used for your deposit — bKash, Nagad, or Rocket — and require that your account identity check is complete.

Contact support by email from your registered address, include your account ID and the specific issue. We review disputes against the terms as documented and respond within one business day where possible.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.